What to look for in a marketing agency. Good Commerce Agency SEO digital marketing website development website design digital marketing agency Vancouver Canada

What To Look For In A Marketing Agency

A strong online presence is critical for any business looking to thrive online in 2024. The complex world of digital marketing can be challenging to navigate, which is why many businesses turn to marketing agencies. 

However, not all agencies are right for your specific business, and finding the best fit requires thoughtful consideration. Do they specialize in the services you need? Do they have quality social proof and data insights to back up their reputation? Do they communicate in a style that works for you? These are important questions to consider when choosing an agency.

Read on to learn our recommendations for key factors to keep in mind when selecting a marketing agency.

1. Alignment with Business Goals

Before diving into the search for a marketing agency, it's essential to understand and clarify your business goals internally. Knowing your objectives will help you find an agency that aligns with your vision and can deliver great results. 

To help identify your business goals, ask yourself the following questions:

  • Where do I want my business to be in 1 year?
  • How about in 5 years?
  • What’s holding my business back from growth?

Some of the most common business goals we regularly encounter are:

  • Increase conversions
  • Increase ROI
  • Generate higher-quality leads
  • Build community through social media
  • Increase brand awareness. 

During your first meetings with potential agencies, be sure to ask how they plan to help you achieve your goals.

2. Size Matters

Marketing agencies come in all shapes and sizes, from boutique firms to large corporations. Each has its advantages and disadvantages. 

Larger agencies may offer more resources and experience. With a large agency, you gain access to many different brains, perspectives, and sets of eyes, which can be greatly beneficial in the field of marketing. Larger and medium-sized agencies typically employ one person per role, allowing for each person to specialize in what they do best. On the other hand, smaller agencies are typically able to provide cheaper rates and a more customized, attentive level of service than you may get from a large agency. 

Consider your specific needs and preferences when choosing the size of the agency that's right for you.

3. Services Offered

Another element to think about is the range of services offered by the agency. Some agencies specialize in specific areas such as Google Ads or SEO (search engine optimization). Other agencies may offer a more holistic range of services, from content creation, to paid digital ads, to branding. Determine which services are essential for your business and consider which services you may benefit from in the future. Be sure that the agency of your choice has expertise, experience, and social proof to deliver results in those areas.

4. Culture Fit

The culture of an agency can significantly impact the success of your marketing efforts. Look for an agency whose values and personality align with those of your business. Good chemistry and communication are essential for a productive working relationship. This is hard to quantify, so trust your instincts when evaluating if an agency is the right cultural fit for you and your team. 

5. Credibility and Reputation

Do your research to ensure the marketing agencies you’re considering have a solid reputation and a track record of success. Check their websites for testimonials, case studies, and past client experiences. You should also search them up on social media and Google Reviews. When reading reviews, look for common patterns in feedback to determine the strengths and weaknesses of an agency. 

6. Experience in Your Industry

It’s a major plus if the agency you’re considering has experience working with businesses similar to yours. Your chosen agency’s website should feature social proof in the form of testimonials or case studies from businesses within your niche. An agency with the right experience will have valuable insights and strategies tailored to your target audience. 

7. Good Communication

Effective communication is essential for a successful partnership with a marketing agency. Pay attention to how promptly and courteously they respond to your inquiries during the selection process. Clear and transparent communication will be crucial throughout your working relationship.

8. Pricing

When it comes to marketing, the price you pay for services is a direct investment into your business that yields returns. Look for agencies that offer transparent pricing, with a clear indication of the value you’re receiving for the price you’re paying. Remember that quality should not be sacrificed for a lower price. As the old adage goes, you get what you pay for. 

9. Realistic Promises

Finally, be wary of agencies that make unrealistic promises or guarantee instant results. Digital marketing is a dynamic and ever-changing field where success takes time and ongoing effort. Realistic expectation setting and a focus on long-term growth are green flags to look for during initial meetings with your marketing agency of choice. Remember: If it sounds too good to be true, it probably is. 

Choosing the right marketing agency is an important decision that can have a significant positive impact on your business’s success. By considering the factors we’ve outlined, you can make an informed decision that will set your business up for long-term growth and success.

Are you in the market for a marketing agency? We'd love to chat with you. Get in touch with us at the form below!

Back to blog